Privacy Policy
Last updated: December 2024
Introduction
Royal Window Cleaning ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address when you request a quote or contact us.
- Property Information: Details about your property to provide accurate quotes and services.
- Communication Records: Records of correspondence between you and our team.
- Website Usage: Information about how you use our website, including pages visited and time spent.
How We Use Your Information
We use your personal information to:
- Provide quotes and deliver our services
- Communicate with you about your bookings
- Send appointment reminders
- Respond to your enquiries and requests
- Improve our services and website
- Send promotional communications (only with your consent)
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and only accessed by authorised personnel.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Customer records are typically retained for 6 years after your last transaction with us.
Your Rights
Under data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookies through your browser settings.
Third-Party Services
We may use third-party services for website analytics, payment processing, and communication. These providers have their own privacy policies and we encourage you to review them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: hello@royalwindowcleaning.co.uk
- Phone: 07123 456 789